Customer Care


Shipping & Returns

Question about Shipping & Returns?

You will be notified by email when your pre-ordered Strategy Skincare purchase has been shipped. Once notified, please expect to receive your purchase within 5-7 business days.

We want you to be completely happy with your purchase of The A Retinal Serum from Strategy Skincare. Should you need to return your purchase, you have 28 days from receiving your order to arrange your exchange or return.

All returns should be sent to:

Strategy Skincare Inc.
1874 W 1st Ave #3, Vancouver, BC, V6J 1G5

within 2-3 business days from receipt of the package to confirm your return has been processed.

For assistance, please contact us using the chat feature on our website or email us at support@strategyskin.com

About Our Product

What is the difference between retinal and other retinol products?

Retinol and retinal (retinaldehyde) are compounds derived from vitamin A that are converted into retinoic acid once absorbed by the skin in order to receive its collagen-building benefits. Retinal is one step closer to the pure retinoic acid form of vitamin A, making it the most bio-available form of retinoid. Uniquely, any excess retinal that the skin does not use is also converted into retinyl esters — our skin’s natural storage form of vitamin A. It is then used as needed by the skin in low doses over a period of time.

I’ve used retinol in the past, and it irritated my skin (dry, red, flaky). How is this different?

We developed The A Retinal Serum with sensitive skin in mind yet without compromising on results. Retinal’s ability to store and slowly release excess vitamin A as needed reduces the risk of skin irritation associated with traditional retinol. In addition, the innovative delivery system used in The A Retinal Serum makes retinal better tolerated by all skin types. Our complex of barrier-supporting active ingredients helps to soothe and reinstate critical moisture levels and prevent transepidermal water loss that can lead to red, dry or flaky skin.

I am pregnant/breastfeeding, can I use this product?

Yes! 

The retinal (retinaldehyde) derivative of vitamin A that is found in Strategy Skin’s The A Retinal Serum is a safe alternative to traditional retinoids during pregnancy and breastfeeding. Due to retinal’s high level of bioavailability, we are able to use low enough quantities to deem The A Retinal Serum safe for use during pregnancy, delivering well below the recommended 2500IU of vitamin A per day when adhering to application directions while still achieving exemplary results.  

*If you have just become pregnant or started breastfeeding, we always advise doing a small patch test 24 hours prior to using The A Retinal Serum as pregnancy’s accompanying hormonal shifts can trigger temporary skin sensitivities that were previously not normal for the individual.

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