Shipping & Returns
Question about Shipping & Returns?
You will be notified by email when your Strategy Skincare purchase has been shipped. Once notified, please expect to receive your purchase within 5-7 business days for shipping within Canada and 5-10 business days in the United States.
We accept returns on new, unopened Strategy Skincare products. Simply return the item with a print out of your order information included within 10 days of receiving. Please allow up to 7-10 business days for your refund to be processed.
We want you to be completely happy with your purchase of The A Retinal Serum from Strategy Skincare. We are here to assist and pleased to answer any questions you may have before or after purchase. Please contact firstname.lastname@example.org for assistance.
All returns should be sent to:
Strategy Skincare Inc.
1874 W 1st Ave, Unit #3
Vancouver, BC, Canada
We recommend that you send your returns using a recorded or signed for service post and that you retain proof of postage.
For assistance, please contact us using at email@example.com
About Our Product
What is the difference between retinal and other retinol products?
Retinol and retinal (retinaldehyde) are compounds derived from vitamin A that are converted into retinoic acid once absorbed by the skin in order to receive its collagen-building benefits. Retinal is one step closer to the pure retinoic acid form of vitamin A, making it the most bio-available form of retinoid. Uniquely, any excess retinal that the skin does not use is also converted into retinyl esters — our skin’s natural storage form of vitamin A. It is then used as needed by the skin in low doses over a period of time.
I’ve used retinol in the past, and it irritated my skin (dry, red, flaky). How is this different?
We developed The A Retinal Serum with sensitive skin in mind yet without compromising on results. Retinal’s ability to store and slowly release excess vitamin A as needed reduces the risk of skin irritation associated with traditional retinol. In addition, the innovative delivery system used in The A Retinal Serum makes retinal better tolerated by all skin types. Our complex of barrier-supporting active ingredients helps to soothe and reinstate critical moisture levels and prevent transepidermal water loss that can lead to red, dry or flaky skin.
I am pregnant/breastfeeding, can I use this product?
The retinal (retinaldehyde) derivative of vitamin A that is found in Strategy Skin’s The A Retinal Serum is a safe alternative to traditional retinoids during pregnancy and breastfeeding. Due to retinal’s high level of bioavailability, we are able to use low enough quantities to deem The A Retinal Serum safe for use during pregnancy, delivering well below the recommended 2500IU of vitamin A per day when adhering to application directions while still achieving exemplary results.
*If you have just become pregnant or started breastfeeding, we always advise doing a small patch test 24 hours prior to using The A Retinal Serum as pregnancy’s accompanying hormonal shifts can trigger temporary skin sensitivities that were previously not normal for the individual.